VIGOUR PHYSIOTHERAPY — PRIVACY POLICY

Effective Date: April 1. 2024

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1. Introduction

Vigour Physiotherapy (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.vigourphysiotherapy.com) and when you receive physiotherapy or related services from us, including through third-party platforms such as the Jane App.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial health information and privacy requirements.

By using our website or submitting information to us, you consent to the practices described in this Privacy Policy.

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2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide Directly

• Name

• Email address

• Phone number

• Appointment details

• Information submitted through contact forms

• Information submitted through Jane App booking

• Payment-related information (handled securely through Jane App or third-party processors)

2.2 Information Collected Automatically (Cookies & Analytics)

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on the website

• Interaction with website elements

• Referring website or search terms

This information is collected through cookies, Google Analytics, and similar tracking technologies.

2.3 Health Information

If you book an appointment or receive treatment, we may collect personal health information such as:

• Medical history

• Injury details

• Treatment notes

• Diagnostic information

• Progress reports

This health information is collected and stored securely through Jane App, our electronic medical record system.

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3. How We Use Your Information

We use your information for purposes including:

• Providing physiotherapy and related services

• Booking and managing appointments

• Communicating with you regarding appointments, updates, or treatment

• Processing payments

• Responding to inquiries or requests

• Improving website performance and user experience

• Complying with legal and regulatory requirements

• Maintaining accurate clinical and business records

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4. How We Share Your Information

We do not sell your personal information.

We may share your information only in the following circumstances:

4.1 With Service Providers

We use third-party services such as:

• Jane App (booking, charting, billing)

• Squarespace (website hosting)

• Google Analytics (website performance tracking)

• Email service providers (newsletter or contact form responses)

These providers may have access to personal information only as necessary to perform their services on our behalf.

4.2 With Insurers or Third-Party Payers

If applicable and with your consent, we may share information with:

• Extended health insurers

• Workers’ Compensation Board (WCB Saskatchewan)

• Motor vehicle insurance providers (SGI)

4.3 As Required by Law

We may disclose information in compliance with:

• Court orders

• Legal investigations

• Regulatory reporting obligations

• Public safety concerns

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5. How We Store and Protect Information

Your personal and health information is stored securely using:

• Encrypted systems (Jane App)

• Secure servers

• Access controls

• Administrative safeguards

Only authorized personnel have access to your information.

Despite security measures, no method of electronic transmission or storage is 100% secure. We follow industry best practices to minimize risk.

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6. Cookies and Tracking Technologies

Our website uses cookies, pixels, and analytics tools to:

• Improve performance

• Understand visitor behaviour

• Enhance user experience

• Support marketing efforts

You can disable cookies through your browser settings; however, doing so may affect functionality.

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7. Your Rights

Under PIPEDA, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Withdraw consent for certain uses (where applicable)

• Request deletion of information (subject to legal retention requirements)

• Ask how your information has been used or disclosed

To submit a request, contact us using the information at the end of this policy.

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8. Retention of Information

We retain personal and health information only as long as necessary to:

• Provide services

• Comply with legal and regulatory obligations

• Maintain accurate clinical records (as required by physiotherapy regulatory bodies)

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9. Third-Party Links

Our website may link to external websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

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10. Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children without parental consent.

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11. Changes to This Privacy Policy

We may update this policy periodically. Revisions will be posted on this page with an updated “Effective Date.” Continued use of our website indicates acceptance of the updated policy.

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12. Contact Information

For questions, requests, or concerns about this Privacy Policy please contact us:

Vigour Physiotherapy

610 Queen St #102

Saskatoon, SK, S7K 0M8

Email: nick@vigourphysiotherapy.com

Phone: (639) 637-5999